We hope that you will be delighted with your order. However, if you change your mind, we promise to offer you an exchange for an alternative product to the original value of your initial purchase. Please note that goods must be returned within 14 days of purchase, in perfect condition, and in their original, undamaged packaging along with proof or purchase.
Returns received outside the above time frame may be accepted at Shark Cues sole discretion.
Faulty items will only be accepted if the goods are delivered to the customer damaged or a manufacturing fault is subsequently found within a reasonable timeframe after delivery.
All items returned as faulty will be inspected and any items we deem damaged as a result of fair wear and tear will not be accepted as faulty. We reserve the right to charge you the cost of re-delivery when a product we deem as not faulty is returned to us.
We can only exchange Products for the original Purchaser of the goods. If you require an exchange or replacement, items returned must be received in a saleable condition, in original, undamaged packaging.
You should check to see that all items listed on the order confirmation match those contained in your package when you receive it. If they do not please notify us immediately by calling +44 7585 309456 or email sharkcues@yahoo.com to ensure that we don't leave anything out of your order.
Returns Policy
Returns Procedure
Faulty items will only be accepted if the goods are delivered to the customer damaged or a manufacturing fault is subsequently found within a reasonable timeframe after delivery. Where agreed, Shark Cues will arrange for faulty or damaged goods to be collected by a secure carrier, to be returned to us.
If you change your mind, or are unhappy with the goods supplied please ensure that the package is sealed and is labeled clearly with our address details. Ship the parcel using a guaranteed service, insured for the full purchase value of the goods; you must retain proof of postage for your reference and security.
Item(s) you wish to return must be packed in their original, undamaged packaging. We can only process a return if you have contacted us prior to returning any goods and received and returns code, call +44 7585 309456 or email sharkcues@yahoo.com
All returns for any particular order need to be returned in one shipment.
Note – All returns from outside the European Union (EU) must include the below codes on all invoices, Shipping Documents and Airway Bills. Otherwise import taxes and duties will be charged, any charges must be paid in full by the customer before any goods can be returned.
This also applies to any items being shipped to us for repair.
Customer Procedure No 510004